FAQs & Troubleshooting
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170 Results
- 1Can I still receive faxes or calls when the machine is switched off?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The edge of glossy paper is smudged.
- 4How do I load 10 x 15 Glossy paper into my machine?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6Why doesn't the machine answer when receiving a call?
- 7Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 8One or more of my colors are not printing (blank). What can I do?
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 11Where can I find my Brother machine's serial number?
- 12What driver package format is supported by my Linux distribution?
- 13Delete print jobs from the print queue.
- 14How do I install my Brother machine in Windows 7 using the USB connection?
- 15Can third party ink be used to refill the ink cartridges?
- 16I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 17Why can't I print when an ink cartridge is empty?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Can I print using only the black ink cartridge when the Color cartridges have run out?
- 20When I print, the pages are smudged with ink. What should I do?
- 21How do I store received faxes into memory? (Fax Storage)
- 22Why is it necessary for my machine to go through regular cleaning cycles?
- 23Glossy Paper does not feed correctly. What can I do?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Can I print from or scan to Android™ Smartphone?
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 27When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 29How do I know which side up my photo paper should be in the tray?
- 30I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 31How to identify your Operating System (OS).
- 32Change the printer driver settings (Windows/macOS)
- 33Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 34Can I program my Brother machine to forward the faxes I receive to another location?
- 35How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 36When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 37How do I print envelopes?
- 38How do I clear the message "No Paper Fed" from the display?
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42The printer status is Offline or Paused.
- 43Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46What is Distinctive Ring and how do I program it?
- 47Set the date and time
- 48Can I confirm that the FAX was sent correctly?
- 49I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 50Verify if the Brother machine has a dial tone