FAQs & Troubleshooting
Popular |
150 Results
- 51When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 52When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 53In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 54Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 55Where can I find the serial number for my unit?
- 56How can I improve poor print quality?
- 57Can I reduce the size of a received fax on this machine?
- 58I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 59I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 60When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 61When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 62I cannot receive a color fax. Why?
- 63I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 64I'm using Macintosh. What is the PreScan option used for?
- 65Open the Control Panel (For Windows)
- 66Install the built-in drivers (For Windows 8 and Windows 10)
- 67A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 68How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 69I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 70I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 71How can I clear the "INK EMPTY" message?
- 72What does "COMM.ERROR" on the LCD display mean?
- 73I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 74The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 75Do I need a telephone line to send and receive faxes with my Brother machine?
- 76I cannot print from my computer via USB.
- 77I can receive a fax, but cannot receive a telephone call.
- 78Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 79Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 80Clear the paper jam or printer jam.
- 81I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 82Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 83How do I clean the Scanner to improve the copy or fax quality?
- 84How can I re-install the drivers?
- 85When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 86Why are my sent faxes always received with a black vertical line down the page?
- 87When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 88"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 89I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 90I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 91I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 92Vertical streaks appear in my copies.
- 93I'm using Macintosh®. What are the settings in the Scanner window used for?
- 94Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 95Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 96I'm unable to access the memory (media) card in the media slot. What can I do?
- 97While writing data to the memory card in the media slot, the status dialog box has not been updated. It appears to have frozen. What's happening?
- 98Images of the thumbnail page from the media (memory) card won't print.
- 99What is the Network Shared printing?
- 100My machine does regular cleaning cycles in the night. How can I correct this?