FAQs & Troubleshooting
![]() |
Popular |
231 Results
- 51The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 52Pre-Required Procedures (Linux)
- 53I cannot save a file downloaded from the Brother support website (For Windows)
- 54I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 55I can print but cannot scan via network. (For Windows)
- 56I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 57I'm using Windows®. Print speed is too slow. What can I do?
- 58My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 59How do I know the current network configuration?
- 60I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 61Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 62I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 63The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 64The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 65What is the Network Shared printing?
- 66I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 67Change the printer driver settings (Windows/macOS)
- 68My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 69Is my Brother machine compatible with third party print servers?
- 70When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 71Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 72Scan a document from a Windows XP application
- 73The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 74Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 75What is Multi-Function Link Pro Suite?
- 76Open the Control Panel (For Windows)
- 77Verify the Brother machine connected to the Wired Network (For Macintosh)
- 78I cannot print from my computer via network. (For Macintosh)
- 79I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 80Scan using XSane or GIMP (Linux)
- 81I cannot print from my computer via network. (For Windows)
- 82I can print but cannot scan via network. (For Macintosh)
- 83I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 84Scan a document using "Scanner and Camera Wizard" in Windows XP
- 85Scan an image and insert it in a Windows XP application
- 86Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 87Where can I find the serial number for my unit?
- 88I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 89What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 90Can I confirm that the FAX was sent correctly?
- 91I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 92I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 93I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 94I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 95Windows 10 Support Information
- 96Check the firmware version.
- 97My machine does regular cleaning cycles in the night. How can I correct this?
- 98I cannot scan via USB. (Mac OS X)
- 99How do I clean the Scanner to improve the copy or fax quality?
- 100I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)