FAQs & Troubleshooting
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MFC-3820CN
231 Results
31.
I can print but cannot scan via network. (For Macintosh)
32.
My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
33.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
34.
Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
35.
I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
36.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
37.
I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
38.
What is Distinctive Ring and how do I program it?
39.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
40.
Why doesn't the machine answer when receiving a call?
41.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
42.
I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
43.
I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
44.
I cannot install Brother drivers on Debian 10 or later (Linux)
45.
What is the Network Shared printing?
46.
I am sharing my Brother machine. I can print but cannot scan.
47.
Verify if the Brother machine has a dial tone
48.
How do I use my Outlook contacts with my Brother PC-Fax? (import)
49.
When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
50.
I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
51.
How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
52.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
53.
Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
54.
Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
55.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
56.
Uninstall the drivers. (Mac OS X 10.5)
57.
Vertical streaks appear in my copies.
58.
I'm unable to access the memory (media) card in the media slot. What can I do?
59.
Scan using XSane or GIMP (Linux)
60.
The downloaded driver's name is different from my machine's name. (Linux)