FAQs & Troubleshooting
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122 Results
- 5111/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 5204/21/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5311/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 5411/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5509/25/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 5609/19/2014Why doesn't my Brother machine have a dial tone?
- 5706/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 5802/10/2014I cannot print with Windows Vista 64bit.
- 5901/29/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 6001/27/2014I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 6101/27/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 6201/27/2014How do I clean the Scanner to improve the copy or fax quality?
- 6301/20/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 6405/17/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6505/17/2013Windows 7 Support Information
- 6605/14/2013I am experiencing problems sending a fax, what can I do?
- 6705/10/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 6805/10/2013Why doesn't the machine answer when receiving a call?
- 6905/10/2013How do I clear the "Awaiting Redial" error?
- 7004/25/2013Verify if the Brother machine has a dial tone
- 7101/28/2013The keys on the control panel do not respond.
- 7207/30/2012When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 7306/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 7406/18/2012I'm using MagicJack and am having problems sending or receiving faxes.
- 7505/18/2012Change or delete an existing One Touch or Speed Dial number.
- 7605/18/2012Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 7703/20/2012Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 7803/19/2012Replace the drum unit.
- 7903/19/2012Replace the toner cartridge.
- 8011/16/2011The paper is skewed when it's printed.
- 8111/16/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 8211/04/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 8309/22/2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 8408/31/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 8508/29/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 8608/26/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 8702/15/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 8810/26/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 8909/17/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 9009/09/2010Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 9106/15/2010I can receive a fax, but cannot receive a telephone call.
- 9204/13/2010Functions supported in the Windows 7 built-in drivers
- 9304/08/2010I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 9403/24/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 9502/10/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9608/21/2009I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 9705/21/2009What does "MACHINE ERROR XX" mean?
- 9803/27/2009"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 9903/10/2009Can I buy any MICR toner?
- 10012/16/2008Why does the display read "Cover Open"?