FAQs & Troubleshooting
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92 Results
- 51I cannot install the scanner drivers.
- 52My scanned image is missing.
- 53I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 54Cannot scan documents using the control panel (For Windows)
- 55Calibration failed. Please reboot the machine.
- 56No paper in the manual document feeder.
- 57The cover of the manual document feeder is open.
- 58Uninstall the scanner drivers (OS X 10.10 or greater).
- 59Uninstall Scan-key-tool. (Linux)
- 60The scan quality is poor.
- 61My scanner does not turn on.
- 62My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 63Find SSID.
- 64Configure the Scan to Email Feature (Linux)
- 65Windows 10 Support Information
- 66I cannot connect my Brother machine to a wireless access point.
- 67Command List of brscan. (Linux)
- 68Delete a network scanner entry. (Linux)
- 69Uninstall the scanner driver. (Linux)
- 70Pre-Required Procedures (Linux)
- 71Install Presto!® BizCard® onto Windows 10.
- 72I lost the Li-ion battery or I cannot charge the battery.
- 73Bleed-through is seen in the scanned image.
- 74My computer does not recognize the scanner when it is connected via the USB cable.
- 75Clean the inside of the machine.
- 76The scanned documents are put into the incorrect order. (macOS)
- 77I cannot reset the network setting.
- 78When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
- 79I forgot the login pass-word to enter the Home screen on the browser.
- 80I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 81A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 82Scan using XSane or GIMP (Linux)
- 83Important points for specifying the scan area (Linux)
- 84Colors in the scanned image are dark.
- 85Driver busy
- 86Discover the MAC address of the Brother network card.
- 87When I want to scan in SD mode, is it possible to change the paper size, the image quality, etc. on my scanner?
- 88When I type "http://10.10.100.1" to access the home screen in the web browser, the scanned images stored on the scanner's SD card are not displayed on the home screen.
- 89The file size is too large.
- 90What is Infrastructure mode?
- 91When I insert an SD card in to my Brother machine and use a web browser to view the stored data, the wrong data is shown.
- 92My scanner cannot be put into TWAIN mode.