FAQs & Troubleshooting
![]() |
Popular |
304 Results
- 51Reset the Drum Counter
- 52Print on Both Sides of the Paper (Macintosh)
- 53Print as a Poster (Windows®)
- 54"Offline" appears on the Status Monitor.
- 55Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 56Document Jam
- 57Wrinkles or creases
- 58I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 59Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 60Set up a Scan to Network Profile
- 61The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 62Print a web page from iPrint&Scan when using an Android™ mobile device.
- 63Reduce Printing Noise
- 64What is AirPrint?
- 65Use Universal Print (Windows)
- 66I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 67Send an Email with User Authentication
- 68Install a Certificate on Your Brother Machine
- 69Load and Print on Envelopes Using the MP Tray
- 70Load and Print Thick Paper and Labels Using the MP Tray
- 71Media Type Mismatch or Media Mismatch
- 72Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 73Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 74The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 75I cannot print from my computer via USB.
- 76Change the printer driver settings (Windows/macOS)
- 772-sided Disable or 2-sided Disabled
- 78Print both sides of paper or a booklet automatically
- 79Smudges on printed pages (Poor fixing)
- 80Send Scanned Data directly to your email address when the network security feature is enabled. (Active Directory® Authentication / LDAP Authentication / Secure Function Lock)
- 81Clean the Drum Unit
- 82My printer takes a long time to start printing when using Airprint. (iOS 16)
- 83My Brother machine is unresponsive.
- 84How to use Driver Deployment Wizard(only available for Windows)
- 85Send or Receive an Email Securely Using SSL TLS
- 86Export the Certificate and Private Key
- 87Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 88Delete print jobs from the print queue.
- 89Download a file from the "Downloads" section and save it to Windows 8 computer.
- 90Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 91I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 92What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 93Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 94Drum !
- 95I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 96White lines across the page
- 97When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 98I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 99The scanning speed is slow when scanning from my machine. (Windows)
- 100I cannot find some options in the Print dialog box (macOS 11 or later)