FAQs & Troubleshooting
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231 Results
- 51The downloaded driver's name is different from my machine's name. (Linux)
- 52The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 53I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 54Configure scan settings without administrator privileges (Linux)
- 55I want to print using CUPS while keeping SELinux enabled. (Linux)
- 56Windows 10 Support Information
- 57I cannot save a file downloaded from the Brother support website (For Windows)
- 58Delete print jobs from the print queue.
- 59Open the Control Panel (For Windows)
- 60The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 61The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 62The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 63The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 64Do I need a telephone line to send and receive faxes with my Brother machine?
- 65I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 66I can print but cannot scan via network. (For Windows)
- 67Windows 7 Support Information
- 68My machine does regular cleaning cycles in the night. How can I correct this?
- 69I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 70When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 71I updated the Web BRAdmin and cannot enable the logging function.
- 72When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 73When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 74In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 75Scan a document in Mac OS X 10.6.
- 76The keys on the control panel do not respond.
- 77Clear the paper jam or printer jam.
- 78I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 79Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 80How do I clean the Scanner to improve the copy or fax quality?
- 81When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 82How do I replace the Ink Cartridge?
- 83Can I confirm that the FAX was sent correctly?
- 84The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 85I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 86What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 87I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 88When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 89I cannot receive a color fax.
- 90I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 91I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 92Vertical streaks appear in my copies.
- 93Images of the thumbnail page from the media (memory) card won't print.
- 94I cannot install the driver when using the Driver Install Tool. (Linux)
- 95Configure the Scan to Email Feature (Linux)
- 96Scan using XSane or GIMP (Linux)
- 97The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 98I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 99When I print images, the quality is not good (Linux)
- 100My machine prints 2-sided when I select 1-sided printing in the driver (Linux)