FAQs & Troubleshooting
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- 1I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2The paper is skewed when it's printed.
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4Can I reduce the size of a received fax on this machine?
- 5How do I factory reset the print server?
- 6Load paper.
- 7The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 8I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 9Command List of brscan. (Linux)
- 10ControlCenter3 displays a blank screen at startup (Windows)
- 11Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 12What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 13I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 14Printing on thick paper or transparencies.
- 15The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 16Can I print using the IPP protocol on Windows XP?
- 17I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 18I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 19I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 20Uninstall Scan-key-tool. (Linux)
- 21I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 22Delete the faxes stored in my Brother machine's memory.
- 23Set the Brother machine to prevent public access to certain features.
- 24I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 25Scan a document from the Windows Vista Photo Gallery
- 26How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 27When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 28How do I send (broadcast) a fax to more than one number?
- 29I cannot use the "Modules Update" button on Web BRAdmin.
- 30Scan a document in Mac OS X 10.7.
- 31Scan a document from a Windows Vista application
- 32When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 33The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 34I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 35I cannot install the driver when using the Driver Install Tool. (Linux)
- 36I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39Configure and use PC-FAX (CUPS) (Linux)
- 40Configure the Scan to Email Feature (Linux)
- 41Configure and use the Scan Key Tool (Linux)
- 42What driver package format is supported by my Linux distribution?
- 43Scan using XSane or GIMP (Linux)
- 44Cannot print after a Windows 10 update (June 2020)
- 45The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 46I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 47I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50The downloaded driver's name is different from my machine's name. (Linux)