FAQs & Troubleshooting
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346 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 10The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 13How many times will my Brother machine automatically redial a number?
- 14Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 15When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 16Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 22ControlCenter3 displays a blank screen at startup (Windows)
- 23Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 24What is Brother iPrint&Scan?
- 25Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26Print a web page from iPrint&Scan when using an Android™ mobile device.
- 27I cannot make borderless prints.
- 28The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30Discover the MAC address of the Brother network card
- 31The edge of glossy paper is smudged.
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 35Where can I get FaceFilter Studio and what can I do with this application?
- 36I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 37How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 38Can I transfer faxes to the PC when my machine has a mechanical problem?
- 39What is Distinctive Ring and how do I program it?
- 40What is the BRAdmin Professional software used for?
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42Load paper in the paper tray
- 43I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 44Cannot print after a Windows 10 update (June 2020)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46Pre-Required Procedures (Linux)
- 47Protect your Brother machine against unauthorised access over the network
- 48Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 49Can I use AirPrint with my Brother machine?
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.