FAQs & Troubleshooting
![]() |
Popular |
195 Results
- 1What can happen if the wrong paper is used in your machine.
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3The printer prints unexpectedly or it prints garbage.
- 4The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 5Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 6What is the recommended paper?
- 7The printed letters are slanted, positioned incorrectly.
- 8I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 9My Printer starts warming up in Sleep mode. What can I do?
- 10Protect your Brother machine against unauthorised access over the network
- 11Use the Universal Printer Driver for PCL
- 12Can I use AirPrint with my Brother machine?
- 13The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 14Can I print from or scan to Android™ Smartphone?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 18The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 19Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 20What is a "Generic PCL Driver"?
- 21Printouts have a curl or wave.
- 22Printouts have wrinkles or creases.
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24How do I clear paper jams?
- 25When I connect a network cable to the printer, I do not get any link lights.
- 26Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 27Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 30Delete print jobs from the print queue.
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 33It takes a long time for the printer to print out the first page.
- 34Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 35How do I enable or disable the wireless network card on this printer?
- 36In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 37What is WEP?
- 38Lines appears across the page.
- 39What is the BRAdmin Professional software used for?
- 40How can I activate/deactivate the Toner Save Mode?
- 41Vertical black lines appear on the printout or printed pages have toner stains down the page.
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43All print jobs are aborted and nothing is printed. (Linux)
- 44Windows 10 Support Information
- 45Open the Control Panel (For Windows)
- 46I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 47A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 48The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 49Supported models of Universal Printer Driver for PCL
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4