FAQs & Troubleshooting
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HL-2170W
195 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
5.
How can I change the printer settings?
6.
The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
7.
Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
8.
The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
9.
Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
10.
The Drum LED is still on or flashing after I replace the drum unit with a new one.
11.
The printer status is Offline or Paused.
12.
The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
13.
I cannot save a file downloaded from the Brother support website (For Windows)
14.
I cannot find some option in the Printing preferences. (For Windows)
15.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
16.
Discover the MAC address of the Brother network card
17.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
18.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
19.
Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
20.
What is the password for the print server when connected to a network? What is the user name and password for web browser access?
21.
How can I configure my printer in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
22.
I cannot connect to the print server using my web browser. What should I do?
23.
I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003 IPP. What should I do?
24.
Can I use non-Brother or third party supplies with the Brother machine?
25.
My Antivirus Software gives a warning message during the installation of Web BRAdmin.
26.
Print the Network Configuration List.
27.
I cannot install Brother drivers on Debian 10 or later (Linux)
28.
What driver package format is supported by my Linux distribution?
29.
Cannot print after a Windows 10 update (June 2020)
30.
I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.