FAQs & Troubleshooting
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53 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Calibrate your scanner. (For Macintosh)
- 3Calibrate your scanner. (For Windows)
- 4Is my scanner compatible with Windows?
- 5Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6Open the "Scanners and Cameras" and Properties.
- 7File size of the scanned document.
- 8When I calibrate I get a "White-only" calibration message.
- 9The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 10The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 11Clean the scanner. (For Macintosh)
- 12Can I scan a business card?
- 13I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 14I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 15Install the scanner driver (For Windows)
- 16Scan a document in Windows 8 and Windows 10.
- 17Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 18I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 19The Brother scanner does not appear in the "Print & Fax", "Print & Scan" or "Printers & Scanners" Utility. (Mac OS X 10.4 -10.10)
- 20Install PaperPort™ 12SE onto Windows 10.
- 21Install Presto!® BizCard® onto Windows 10.
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 24I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Open the Control Panel (For Windows)
- 27I do not have or lost the black and white calibration sheet.
- 28I cannot open the scanned document (For Windows).
- 29Turn off the scanner.
- 30What scanning modes are available in DSmobileSCAN II?
- 31What paper sizes are available in DSmobileSCAN II?
- 32Clean the Plastic Feeding Sheet.
- 33I can no longer choose the program I want to use to scan a document. (For Windows)
- 34What is DSmobileSCAN II software?
- 35What is the purpose of the PageManager 9 program?
- 36Where is the battery located?
- 37What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 38Is my scanner compatible with Macintosh?
- 39What kind of software can I use with my scanner?
- 40Insert documents for scanning.
- 41Change the words in a scanned document.
- 42I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 43Install the DSmobile Scan application. (For Windows users only)
- 44When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 45My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 46How to identify your Operating System (OS).
- 47I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 48Can I print from or scan to Android™ Smartphone?
- 49Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 50My unit has no power.