FAQs & Troubleshooting
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164 Results
- 1The paper settings specified from the server computer are not reflected on the client computer.
- 2The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 5How is the print head cleaning cassette used?
- 6Where can I download the latest P-touch Editor for Mac?
- 7How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 8How do I transfer label or slip templates?
- 9What is the Label List? (P-touch Editor 5.x for Windows)
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11Can I print from any software other than P-touch Editor? (for Windows)
- 12I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 13(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 14How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 17I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 18I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 19I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 22The top and base layers of the laminated tape are misaligned.
- 23How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 24Printing is not possible. (P-touch Editor5.3 for Mac)
- 25(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 26I cannot save the edited text file. (Linux®)
- 27How do I transfer templates or other data from the computer to the printer?
- 28How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 29Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 30Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 31Error messages do not appear when using the USB connection of my printer.
- 32How to identify the printer's firmware version
- 33Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 34Can I directly operate my printer from a self-developed application software and print a label?
- 35(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 36I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 37How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 38How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 39Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 40I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 41I am using AppArmor and I cannot print. (for Ubuntu and openSUSE) (Linux®)
- 42When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 43How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 44Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 45How do I transfer label templates with P-touch Transfer Express?
- 46How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 47How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 48Printing is not possible. (USB connection)
- 49How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 50While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?