FAQs & Troubleshooting
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PT-9700PC
164 Results
1.
The paper settings specified from the server computer are not reflected on the client computer.
2.
The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
3.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
4.
I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
5.
How is the print head cleaning cassette used?
6.
Where can I download the latest P-touch Editor for Mac?
7.
How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
8.
How do I transfer label or slip templates?
9.
What is the Label List? (P-touch Editor 5.x for Windows)
10.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
11.
Can I print from any software other than P-touch Editor? (for Windows)
12.
I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
13.
(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
14.
How do I create a label using a template? (P-touch Editor 5.x for Windows)
15.
How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
16.
When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
17.
I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
18.
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
19.
I cannot print LibreOffice documents in landscape orientation. (Linux®)
20.
I cannot save a file downloaded from the Brother support website (For Windows)
21.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
22.
The top and base layers of the laminated tape are misaligned.
23.
How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
24.
Printing is not possible. (P-touch Editor5.3 for Mac)
25.
(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
26.
I cannot save the edited text file. (Linux®)
27.
How do I transfer templates or other data from the computer to the printer?
28.
How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
29.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
30.
Is it possible to connect more than one Brother machine to my computer? (Linux®)