FAQs & Troubleshooting
![]() |
Popular |
336 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot print using my Brother machine on a wireless network (Mac)
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Stop my Brother machine from automatically redialing a number.
- 7I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 8What type(s) of connections can I use with my Brother machine and a wireless network?
- 9When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 10Forward a fax to another fax machine when my machine has a mechanical problem.
- 11I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 12Paper size settings are unavailable when I print from OpenOffice (Linux)
- 13Use the Network Connection Repair Tool (Windows)
- 14The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 15Verify if the Brother machine has a dial tone
- 16When I print, the pages are smudged with ink. What should I do?
- 17Paper Jam
- 18I cannot send a fax using PC-FAX (Windows 10)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Open the Control Panel (For Windows)
- 23Print a web page from iPrint&Scan when using an Android™ mobile device.
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25When I scan a document using ControlCenter, the scanned file size is too big.
- 26I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 27When I print photos, the color quality is not good.
- 28When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 29What is Ad-hoc mode?
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 32I cannot use the "Modules Update" button on Web BRAdmin.
- 33Can I transfer faxes to the PC when my machine has a mechanical problem?
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 35My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 36I'm using Macintosh. What is the PreScan option used for?
- 37Print the Network Configuration List
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 40Scan using XSane or GIMP (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 43How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 44Print command (cupswrapper) (Linux)
- 45Send a fax using PC-FAX with LPD/LPRng (Linux)
- 46I get a TS error when trying to print on a wireless network.
- 47Why doesn't my Brother machine have a dial tone?
- 48I cannot scan via USB. (Mac OS X)
- 49When I make a copy the image or text is cut off. What can I do?
- 50How do I clear the message "No Paper Fed" from the display?