FAQs & Troubleshooting
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102 Results
- 51Windows 10 Support Information
- 52I cannot save a file downloaded from the Brother support website (For Windows)
- 53Changing scan settings in ControlCenter.
- 54The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 55How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 56When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 57Cannot find how to configure the settings to scan from the Control Panel of the machine.
- 58Cannot save the settings in Remote Setup or Web Based Management.
- 59A plastic card error occurs.
- 60Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 61Start key does not work.
- 62Plastic Card Jam
- 63Cannot install software. (Windows users only)
- 64Cannot start Remote Setup.
- 65The document was not fed.
- 66The machine pauses for about 3 seconds between each page when scanning.
- 67USB Write-protected
- 68The machine is in Sleep Mode (power save mode).
- 69TWAIN errors appear when starting to scan. (Macintosh)
- 70USB Flash Drive is Full (Scan to USB)
- 71Sending Error (Scan to FTP)
- 72Rename the File (Scan to USB)
- 73USB Hub Not Supported (Scan to USB) or Other Error
- 74The scanned image is skewed.
- 75Colors in the scanned image are dark.
- 76The scan quality is poor.
- 77My scanned image is missing.
- 78Can not scan a long document.
- 79Download a file from the "Downloads" section and save it to Windows 8 computer.
- 80Printing/ Scanning with a mobile device
- 81Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 82Paper suitable for scanning
- 83Multifeed
- 84Clean the Separation Pad
- 85Vertical lines are seen in the scanned image.
- 86I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 87I cannot start ControlCenter.
- 88Authenticate Error (Scan to FTP)
- 89Unable to Scan XX
- 90Can I print from or scan to Android™ Smartphone?
- 91Can I print from and scan to iPhone, iPod touch and iPad?
- 92Replace Parts
- 93Clean the Pick-up Roller
- 94What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 95Unusable Device (Other Error)
- 96Document Jam
- 97When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 98Check your machine's IP Address or Node Name
- 99Out of Memory
- 100Clean the scanner