FAQs & Troubleshooting
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102 Results
31.
USB Access Error
32.
The machine is in Offline Mode.
33.
Bleed through is seen in the scanned image.
34.
Open the Control Panel (For Windows)
35.
Service Call
36.
I cannot install Brother drivers on Debian 10 or later (Linux)
37.
Scan using XSane or GIMP (Linux)
38.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
39.
Command List of brscan. (Linux)
40.
Important points for specifying the scan area (Linux)
41.
Uninstall the scanner driver. (Linux)
42.
Pre-Required Procedures (Linux)
43.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
44.
I cannot install the Brother printer driver (macOS 10.15 or earlier)
45.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
46.
I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
47.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
48.
Install Presto!® PageManager® onto Windows 10.
49.
Install PaperPort™ 12SE onto Windows 10.
50.
Install Presto!® BizCard® onto Windows 10.
51.
Windows 10 Support Information
52.
I cannot save a file downloaded from the Brother support website (For Windows)
53.
Changing scan settings in ControlCenter.
54.
The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
55.
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
56.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
57.
Cannot find how to configure the settings to scan from the Control Panel of the machine.
58.
Cannot save the settings in Remote Setup or Web Based Management.
59.
A plastic card error occurs.
60.
Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.