FAQs & Troubleshooting
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61 Results
- 1Document misfeeds.
- 2"Multifeed" or "Multifeed is detected."
- 3Change the image settings. (Using DS Capture)
- 4Unknown error.
- 5How to identify your Operating System (OS).
- 6"Document Jam/too Long" or "A document is jammed in the ADF."
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Do not open the ADF cover when scanning.
- 9TWAIN errors appear when starting to scan. (Macintosh)
- 10Change the paper settings. (Using DS Capture)
- 11TWAIN or WIA errors appear when starting to scan. (Windows)
- 12Paper suitable for scanning
- 13Cannot find the scanner.
- 14No document in ADF.
- 15The scan speed is too slow.
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17What driver package format is supported by my Linux distribution?
- 18My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 19Colors in the scanned image are dark.
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21The scanned image is skewed (crooked).
- 22The scan quality is poor.
- 23AFE LVDS test error
- 24Bleed-through is seen in the scanned image.
- 25My scanner gets warm.
- 26Replace Roller
- 27Configure the Scan to Email Feature (Linux)
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29USB R/W test error
- 30ADF AFE R/W test error
- 31Ultrasonic error
- 32My scanned image is missing.
- 33Clean the scanner
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 36AFE R/W test error
- 37A page that is not a blank page is skipped.
- 38My scanner is connected but it will not feed my document or do anything else.
- 39My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 40Delete a network scanner entry. (Linux)
- 41Important points for specifying the scan area (Linux)
- 42Uninstall the scanner driver. (Linux)
- 43error 20392 - Scanner not responding, check card, power, and cable.
- 44White vertical lines or white stripes appear on the scanned image.
- 45ADF rear lamp error
- 46DRAM R/W test error
- 47Check the firmware version.
- 48The file size is too large.
- 49I cannot install the scanner drivers.
- 50The scanned documents are put into the incorrect order. (macOS)