FAQs & Troubleshooting
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61 Results
- 1Download a file from the "Downloads" section and save it to Windows 8 computer.
- 2Change the image settings. (Using DS Capture)
- 3My scanner is connected but it will not feed my document or do anything else.
- 4TWAIN or WIA errors appear when starting to scan. (Windows)
- 5How to identify your Operating System (OS).
- 6Document misfeeds.
- 7What driver package format is supported by my Linux distribution?
- 8Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9TWAIN errors appear when starting to scan. (Macintosh)
- 10Change the paper settings. (Using DS Capture)
- 11"Multifeed" or "Multifeed is detected."
- 12Delete a network scanner entry. (Linux)
- 13When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 14ADF front lamp error
- 15The file size is too large.
- 16My scanner gets warm.
- 17Paper suitable for scanning
- 18Clean the scanner
- 19Pre-Required Procedures (Linux)
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21error 20392 - Scanner not responding, check card, power, and cable.
- 22My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 23USB R/W test error
- 24ADF AFE R/W test error
- 25DRAM R/W test error
- 26I cannot install the scanner drivers.
- 27"Document Jam/too Long" or "A document is jammed in the ADF."
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29Configure the Scan to Email Feature (Linux)
- 30Command List of brscan. (Linux)
- 31Uninstall Scan-key-tool. (Linux)
- 32The rollers are worn.
- 33Cannot find the scanner.
- 34No document in ADF.
- 35FlashROM R/W test error
- 36NVRAM R/W test error
- 37A page that is not a blank page is skipped.
- 38The scanned image is skewed (crooked).
- 39The scan speed is too slow.
- 40Scan using XSane or GIMP (Linux)
- 41White vertical lines or white stripes appear on the scanned image.
- 42ADF rear lamp error
- 43Ultrasonic error
- 44AFE R/W test error
- 45Colors in the scanned image are dark.
- 46My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48The scanned documents are put into the incorrect order. (macOS)
- 49Important points for specifying the scan area (Linux)
- 50Uninstall the scanner driver. (Linux)