FAQs & Troubleshooting
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151 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace the Waste Toner Box
- 3Paper is Jammed Inside the Machine
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Install the Brother Mobile Connect application (for mobile device)
- 7What driver package format is supported by my Linux distribution?
- 8The color of your printouts is not what you expected
- 9Can I print in monochrome if one of the color toners run out?
- 10I cannot print full-page photos or images using Email Print.
- 11Set Telephone Line Compatibility for Interference and VoIP Systems
- 12What is the default password for my BRAdmin or Web Based Management?
- 13Use Universal Print (Windows)
- 14The printer status is Offline or Paused.
- 15Document Jam
- 16What is the default password for my Brother machine?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20Cartridge Error
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22Replace the Drum Unit
- 23Replace the Toner Cartridge
- 24Vertical colored streaks or bands appear on the page
- 25The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 26Enable the Brother machine's network interface.
- 27I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 28Toner Low
- 29Reduce Toner Consumption
- 30My Brother machine could not be found over the network when I installed drivers on my computer.
- 31Adjust color settings by using the custom setting in the printer driver (Windows only)
- 32Color offset
- 33Uneven color density across the page
- 34Toner scatter or toner stain
- 35Paper is Jammed in the 2-sided Tray
- 36Paper is Jammed in the Back of the Machine
- 37Ghosting images
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40Delete print jobs from the print queue.
- 41Change the printer driver settings (Windows)
- 42Toner Error
- 43Cannot Print ##
- 44What is the recommended paper?
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46Add your Brother machine with AirPrint (macOS)
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 49Export an address book and import it to another machine
- 50Cannot print after a Windows 10 update (June 2020)