FAQs & Troubleshooting
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390 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Improve poor print quality.
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6When I print, the pages are smudged with ink.
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 15Replace Ink
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Disc Tray did not Feed
- 19Ink Absorber Full
- 20I cannot remove red-eye.
- 21Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 22I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26I still receive the error message "Paper Jam" after I removed the jammed paper.
- 27How to identify your Operating System (OS).
- 28After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 29Discover the MAC address of the Brother network card
- 30No Ink Cartridge
- 31Cover is Open
- 32When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34One or more of my colors are not printing (blank).
- 35Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 38Configure the Scan to Email Feature (Linux)
- 39Cannot print after a Windows 10 update (June 2020)
- 40I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 41Scan a document using Brother iPrint&Scan. (macOS only)
- 42I cannot print using my Brother machine on a wireless network (Mac)
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45Out of Fax Memory
- 46Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 47Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 48Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 49Preview the faxes I receive before I print them.
- 50The edge of glossy paper is smudged.