FAQs & Troubleshooting
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390 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 5One or more of my colors are not printing (blank).
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7What is Brother iPrint&Scan?
- 8Can I print from or scan to Android™ Smartphone?
- 9How do I load paper?
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13The printer status is Offline or Paused.
- 14Load envelopes into my machine
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16I cannot start the NewSoft CD Labeler software. (Mac OS X 10.6 - 10.7)
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Printing/ Scanning with a mobile device
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 23When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 24Can I transfer faxes to the PC when my machine has a mechanical problem?
- 25How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 26Paper Jam
- 27Replace Ink
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29How do I factory reset the network settings?
- 30Print the Network Configuration List
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32Scan a text document and convert it into a text file (For Windows)
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34Add your Brother machine with AirPrint (macOS)
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36Protect your Brother machine against unauthorised access over the network
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Combine multiple scanned documents into a single file with PaperPort™
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Print a web page from iPrint&Scan when using an Android™ mobile device.
- 42Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 43Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45Disc Guide is Open
- 46Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 47Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 48Unable to Scan AX
- 49Unable to Print 5X
- 50How do I know which receive mode to select?