FAQs & Troubleshooting
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378 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Ink
- 3Load paper in the paper tray.
- 4I cannot print using my Brother machine on a wireless network (Mac)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to Print 3X
- 7Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 8Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Ink Low
- 11What is Distinctive Ring and how do I program it?
- 12The scanner cover support has come off. (With Video Instructions)
- 13My Brother machine does not feed the glossy paper or envelope from the manual feed slot.
- 14Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 15Scan from the Brother iPrint&Scan application using Windows Phone.
- 16After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 17Wrong Ink Color
- 18Paper tray not detected
- 19Cannot Detect Ink Volume
- 20Install Starter Ink
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 24Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 25Change the printer driver settings (Windows/macOS)
- 26Change the number of times my Brother machine rings before it answers.
- 27The printer status is Offline or Paused.
- 28I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 29One or more of my colors are not printing (blank).
- 30Improve poor print quality.
- 31Load envelopes into my machine
- 32I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 33The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Configure and use the Scan to FTP feature
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41What is Brother iPrint&Scan?
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo.
- 44Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 45What is Brother Web Connect?
- 46The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 47I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 48Unable to Scan AX
- 49Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 50Ink Absorber Full