FAQs & Troubleshooting
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377 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Load paper in the paper tray.
- 3Replace Ink
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5What driver package format is supported by my Linux distribution?
- 6When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 7I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 8Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo.
- 9Print the Network Configuration Report.
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11The scanner cover support has come off. (With Video Instructions)
- 12Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 13Cannot Detect Ink Volume
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15Load photo paper into my machine.
- 16Store a Speed Dial number from my Brother machine's Caller ID History.
- 17Cannot Detect
- 18Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 19Use voice mail on the same line as my Brother machine.
- 20I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 21The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Set up your Brother machine on a wireless network.
- 24Printing result in Windows Photo Viewer is light.
- 25Wrong Ink Color
- 26Paper tray not detected
- 27Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 28What is AirPrint?
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 31The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 32Unable to Print 3X
- 33Low Temperature
- 34Discover the MAC address of the Brother network card
- 35Print using only the black ink cartridge when the Color cartridges have run out.
- 36I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 37I am using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 38Where is the USB port on the machine?
- 39Paper Jam (With Video Instructions)
- 40What is the "Station ID" and how do I set it?
- 41I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 42Configure and use PC-FAX (CUPS) (Linux)
- 43When I print documents that contain tables or images with lines, such as technical drawings, the lines are not straight or aligned.
- 44Open the Control Panel (For Windows)
- 45Printing/ Scanning with the Cloud
- 46Scan a fax into my Brother machine while it is sending a fax from memory, receiving a fax, or printing a document from my computer.
- 47Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 48I'm having trouble reading the information on my Brother machine's Touchscreen. How can I adjust the Touchscreen LCD's brightness?
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Add your Brother machine with AirPrint (macOS)