FAQs & Troubleshooting
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186 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 3The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 4Pre-Required Procedures (Linux)
- 5When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 6Can I use non-Brother or third party supplies with the Brother machine?
- 7I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 8I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Cannot print after a Windows 10 update (June 2020)
- 11I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 12When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 13What is Distinctive Ring and how do I program it?
- 14I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 15When trying to print from Mac OS® X the print queue is stopped.
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19How to identify your Operating System (OS).
- 20When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 21I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 22Scan a document from a Windows XP application
- 23What is a "Generic PCL Driver"?
- 24What driver package format is supported by my Linux distribution?
- 25Scan using XSane or GIMP (Linux)
- 26The downloaded driver's name is different from my machine's name. (Linux)
- 27I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 28How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 31Does NC-2200w work with Windows Vista?
- 32Scan a document from a Windows Vista application
- 33How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 34When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 35Configure the Scan to Email Feature (Linux)
- 36Configure and use the Scan Key Tool (Linux)
- 37Paper size settings are unavailable when I print from OpenOffice (Linux)
- 38My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 41I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 42I installed scan-key-tool, but it does not work. (Linux)
- 43When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 44Delete a network scanner entry. (Linux)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49Delete print jobs from the print queue.
- 50What is the difference between the toner cartridge and the drum unit?