FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4Change the printer driver settings (Windows/macOS)
- 5When trying to print from Mac OS® X the print queue is stopped.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 8Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 9I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 10My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 11Open the Control Panel (For Windows)
- 12The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 14When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 17What is a "Generic PCL Driver"?
- 18How can I re-install the drivers?
- 19I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 20I'm using Macintosh®. What are the settings in the Scanner window used for?
- 21I'm using Macintosh. What is the PreScan option used for?
- 22Open the "Scanners and Cameras" and Properties.
- 23When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 24What is the best printer driver to use-the PCL or BR-Script driver?
- 25Cannot print after a Windows 10 update (June 2020)
- 26Delete print jobs from the print queue.
- 27I cannot print from my computer via network. (For Macintosh)
- 28I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 29Scan a document from a Windows Vista application
- 30Replace the drum unit.
- 31How do I install the Optional Tray Module?
- 32What is Multi-Function Link Pro Suite?
- 33What is the BRAdmin Professional software used for?
- 34How do I install additional memory?
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38I am sharing my Brother machine. I can print but cannot scan.
- 39Does NC-2200w work with Windows Vista?
- 40I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 41When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 42I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 43I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 44I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 45Configure and use the Scan Key Tool (Linux)
- 46Scan using XSane or GIMP (Linux)
- 47I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49What is the difference between the toner cartridge and the drum unit?
- 50How to identify your Operating System (OS).