FAQs & Troubleshooting
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223 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 3I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 4When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 5I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 6Print the Network Configuration page
- 7Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 10Why doesn't the machine answer when receiving a call?
- 11I can print but cannot scan via network. (For Macintosh)
- 12Scan using XSane or GIMP (Linux)
- 13How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 14Delete print jobs from the print queue.
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 17I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 18How do I factory reset the print server?
- 19I'm using Macintosh. What is the PreScan option used for?
- 20What driver package format is supported by my Linux distribution?
- 21Uninstall printer drivers (Linux)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Why doesn't my Brother machine have a dial tone?
- 24Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26Why are my sent faxes always received with a black vertical line down the page?
- 27What does "MACHINE ERROR XX" mean?
- 28The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 29I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 30Print command (LPR) (Linux)
- 31When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 32Windows 10 Support Information
- 33How to identify your Operating System (OS).
- 34The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 35The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 36I cannot print from my computer via USB.
- 37The printer status is Offline or Paused.
- 38I can print but cannot scan via network. (For Windows)
- 39I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 40Scan a document from a Windows XP application
- 41Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 42When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 43When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 44I am experiencing problems receiving faxes. What can I do?
- 45What is a "Generic PCL Driver"?
- 46When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 47What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49Can I print from DOS applications?
- 50What is the "Station ID" and how do I set it?