FAQs & Troubleshooting
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223 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 3I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8Replace the drum unit.
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10Print the Network Configuration page
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 15Scan a document from a Windows XP application
- 16Configure and use PC-FAX (CUPS) (Linux)
- 17The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 18Large characters are printed incorrectly. (Linux)
- 19The driver installation finished successfully but I cannot print. (Linux)
- 20Uninstall Scan-key-tool. (Linux)
- 21I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 22I am unable to print from a client PC to a printer on a print server. (Linux)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Delete print jobs from the print queue.
- 25What is the Network Shared printing?
- 26Do I need a telephone line to send and receive faxes with my Brother machine?
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28I cannot print from my computer via USB.
- 29Functions supported in the Windows 7 built-in drivers
- 30Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 31Check the IP addresses of your PC and the Brother machine
- 32I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 33When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 34I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 35I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 36When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 37Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 38Scan a document from a Windows Vista application
- 39The keys on the control panel do not respond.
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41How do I improve the copy or fax quality?
- 42What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 43Can I confirm that the FAX was sent correctly?
- 44The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 45When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 46How do I factory reset the print server?
- 47How can I configure Windows® XP to send and receive faxes?
- 48I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 49I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 50I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.