FAQs & Troubleshooting
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337 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Pre-Required Procedures (Linux)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How do I know which side up my photo paper should be in the tray?
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9What is Brother iPrint&Scan?
- 10The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14One or more of my colors are not printing (blank). What can I do?
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Scan from the Brother iPrint&Scan application using Windows Phone.
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Can I transfer faxes to the PC when my machine has a mechanical problem?
- 20When I print, the pages are smudged with ink. What should I do?
- 21Paper Jam
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23How do I load envelopes into my machine?
- 24Cannot print after a Windows 10 update (June 2020)
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26ControlCenter3 displays a blank screen at startup (Windows)
- 27Print a web page from iPrint&Scan when using an Android™ mobile device.
- 28Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 29The edge of glossy paper is smudged.
- 30I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 31Where is the USB port on the machine?
- 32Confirm that a FAX I sent was received correctly.
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36The printer status is Offline or Paused.
- 37Scan and save a document in PDF format (Scan to File)
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 40Can I use voice mail on the same line as my Brother machine?
- 41Replace Ink
- 42I cannot print using my Brother machine on a wireless network (Mac)
- 43Protect your Brother machine against unauthorised access over the network
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45I still receive the error message "Paper Jam" after I removed the jammed paper.
- 46The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 47Discover the MAC address of the Brother network card
- 48Can I print from or scan to Android™ Smartphone?
- 49The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 50Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?