FAQs & Troubleshooting
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MFC-790CW
337 Results
1.
When I print, the pages are smudged with ink. What should I do?
2.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
3.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
4.
Print using only the black ink cartridge when the Color cartridges have run out.
5.
What is Brother iPrint&Scan?
6.
I cannot make borderless prints.
7.
The printer status is Offline or Paused.
8.
Scan multiple pages into one file instead of each scan being saved as a separate file.
9.
One or more of my colors are not printing (blank). What can I do?
10.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
11.
Change the printer driver settings (Windows/macOS)
12.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
13.
I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
14.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
15.
How do I factory reset the network settings?
16.
I cannot install Brother drivers on Debian 10 or later (Linux)
17.
What driver package format is supported by my Linux distribution?
18.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
19.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
20.
Scan and save a document in PDF format (Scan to File)
21.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
22.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
23.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
24.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
25.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
26.
When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
27.
Print the Network Configuration List
28.
In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
29.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
30.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.