FAQs & Troubleshooting
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- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8Enable the Brother machine's network interface.
- 9What is Brother iPrint&Scan?
- 10Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Scan from the Brother iPrint&Scan application using Windows Phone.
- 13Delete print jobs from the print queue.
- 14Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 17I can receive a fax, but cannot receive a telephone call.
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 19Can I use voice mail on the same line as my Brother machine?
- 20How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 23I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 24While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Configure and use the Scan Key Tool (Linux)
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28Check the firmware version.
- 29Can I use AirPrint with my Brother machine?
- 30The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 31Stop my Brother machine from automatically redialing a number.
- 32Locate files scanned with ControlCenter2 (For Macintosh)
- 33Can I print from or scan to Android™ Smartphone?
- 34Change the printer driver settings (Windows/macOS)
- 35The computer fails to boot during its start-up process.
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37Can I print directly onto DVDs or CDs?
- 38I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 39Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 40Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 41When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
- 42Create or view a XML Paper Specification document
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45How do I clear the message "Unable to..." or "... Unable" ?
- 46Clear the paper jam.
- 47Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 48Load paper in the paper tray
- 49I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)