FAQs & Troubleshooting
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304 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2Pre-Required Procedures (Linux)
- 3The printer status is Offline or Paused.
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I cannot make borderless prints.
- 8When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 9When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 10What driver package format is supported by my Linux distribution?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 12How do I load paper?
- 13Cannot print after a Windows 10 update (June 2020)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16Change the printer driver settings (Windows/macOS)
- 17How many times will my Brother machine automatically redial a number?
- 18I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 19Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 20Which E-mail packages are compatible with ControlCenter3?
- 21How do I clear the message "PAPER JAM" from the display?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25One or more of my colors are not printing (blank). What can I do?
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27Delete print jobs from the print queue.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29The edge of glossy paper is smudged.
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31Can I set my Brother machine to forward the faxes I receive to another location?
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 34I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 35How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 36Windows 10 Support Information
- 37Scan using XSane or GIMP (Linux)
- 38Important points for specifying the scan area (Linux)
- 39Uninstall Scan-key-tool. (Linux)
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Configure a cover page for PC-FAX.
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46How do I know which side up my photo paper should be in the tray?
- 47How do I clear Machine Error 46?
- 48Scan and save a document in PDF format (Scan to File)
- 49I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 50Can I print using only the black ink cartridge when the Color cartridges have run out?