FAQs & Troubleshooting
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- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 3Scan and save a document in PDF format (Scan to File)
- 4The printer status is Offline or Paused.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11Can I use voice mail on the same line as my Brother machine?
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13What is Brother iPrint&Scan?
- 14I cannot make borderless prints.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 18Improve poor print quality.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Delete print jobs from the print queue.
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Delete numbers stored in my Brother machine's Caller ID History.
- 24Locate files scanned with ControlCenter2 (For Macintosh)
- 25When I try to scan the A3/ Ledger size document using ScanSoft™ PaperPort™ 11SE, there is not "A3/ Ledger" in the paper size list. What should I do?
- 26Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 27The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 28How do I factory reset the network settings?
- 29Set up your Brother machine on a wireless network.
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31Enable the Brother machine's network interface.
- 32Protect your Brother machine against unauthorised access over the network
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37Preview the faxes I receive before I print them.
- 38Can I print from or scan to Android™ Smartphone?
- 39When I scan a document using ControlCenter, the scanned file size is too big.
- 40When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 41I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 42I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44Forward a fax to another fax machine when my machine has a mechanical problem.
- 45What is the BRAdmin Professional software used for?
- 46I'm using Macintosh. What is the PreScan option used for?
- 47Load paper in the paper tray
- 48I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50Check the firmware version.