FAQs & Troubleshooting
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347 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2How can I print, fax, copy and scan using A3/Ledger size paper?
- 3What driver package format is supported by my Linux distribution?
- 4Cannot print after a Windows 10 update (June 2020)
- 5Pre-Required Procedures (Linux)
- 6I cannot print using my Brother machine on a wireless network (Windows)
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 10Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 13Configure the Scan to Email Feature (Linux)
- 14I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 15What is Brother iPrint&Scan?
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Can I use AirPrint with my Brother machine?
- 18Delete numbers stored in my Brother machine's Caller ID History.
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20Discover the MAC address of the Brother network card
- 21Change the printer driver settings (Windows/macOS)
- 22Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 23How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Do I need a telephone line to send and receive faxes with my Brother machine?
- 27How do I know which side up my photo paper should be in the tray?
- 28The printer status is Offline or Paused.
- 29I am sharing my Brother machine. I can print but cannot scan.
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31Scan and save a document in PDF format (Scan to File)
- 32Verify if the Brother machine has a dial tone
- 33Can I use voice mail on the same line as my Brother machine?
- 34When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 35Replace Ink
- 36I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 37"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 38I installed scan-key-tool, but it does not work. (Linux)
- 39How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41Protect your Brother machine against unauthorised access over the network
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43Delete print jobs from the print queue.
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 50Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?