FAQs & Troubleshooting
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MFC-6490CW
345 Results
1.
Can I print from or scan to Android™ Smartphone?
2.
Print using only the black ink cartridge when the Color cartridges have run out.
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
5.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
6.
I am asked to enter a password when starting the Remote Setup application. What is the password?
7.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
8.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
9.
How can I print, fax, copy and scan using A3/Ledger size paper?
10.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
11.
How do I load paper in paper tray#2?
12.
The edge of glossy paper is smudged.
13.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
14.
I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
15.
One or more of my colors are not printing (blank). What can I do?
16.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
17.
I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
18.
Pre-Required Procedures (Linux)
19.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
20.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
21.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
22.
The printer status is Offline or Paused.
23.
Scan and save a document in PDF format (Scan to File)
24.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
25.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
26.
Replace Ink
27.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
28.
How do I make copies using my Brother machine?
29.
The print speed is very slow when I use XML Paper Specification Printer Driver.
30.
How do I clear the message "Unable to..." or "... Unable" ?