FAQs & Troubleshooting
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- 1I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2Can I print from or scan to Android™ Smartphone?
- 3Load paper in the paper tray
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Why doesn't the machine answer when receiving a call?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 10Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 11Scan and save a document in PDF format (Scan to File)
- 12Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 13Can I transfer faxes to the PC when my machine has a mechanical problem?
- 14Paper size settings are unavailable when I print from OpenOffice (Linux)
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16What is Brother iPrint&Scan?
- 17Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 18Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20How to identify your Operating System (OS).
- 21When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 22Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 23Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 24Images of the thumbnail page from the media (memory) card won't print.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 27Print command (cupswrapper) (Linux)
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30How do I know which side up my photo paper should be in the tray?
- 31The printer status is Offline or Paused.
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Can I use voice mail on the same line as my Brother machine?
- 34One or more of my colors are not printing (blank). What can I do?
- 35Replace Ink
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38I cannot send a fax using PC-FAX (Windows 10)
- 39When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 40When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 41Protect your Brother machine against unauthorised access over the network
- 42Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Print a web page from iPrint&Scan when using an Android™ mobile device.
- 49Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?