FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Load paper in the paper tray
- 3Can I print from or scan to Android™ Smartphone?
- 4Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 7I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 8Replace Ink
- 9How do I load envelopes into my machine?
- 10I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13What is Brother iPrint&Scan?
- 14Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16How to identify your Operating System (OS).
- 17Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 18Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 21Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 22Print using only the black ink cartridge when the Color cartridges have run out.
- 23How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25Where is the USB port on the machine?
- 26Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 27I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 28Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 29My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32What driver package format is supported by my Linux distribution?
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 35When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 38When I print, the pages are smudged with ink. What should I do?
- 39Paper Jam
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 42I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 43When I print images, the quality is not good (Linux)
- 44Paper size settings are unavailable when I print from OpenOffice (Linux)
- 45Important points for specifying the scan area (Linux)
- 46ControlCenter3 displays a blank screen at startup (Windows)
- 47Install FaceFilter Studio onto Windows 10.
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Protect your Brother machine against unauthorised access over the network
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.