FAQs & Troubleshooting
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282 Results
- 1Can I program my Brother machine to forward the faxes I receive to another location?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 5Locate files scanned with ControlCenter2 (For Macintosh)
- 6Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 7I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 8Install the built-in drivers (For Windows 8 and Windows 10)
- 9The printer status is Offline or Paused.
- 10How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 11I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 12One or more of my colors are not printing (blank). What can I do?
- 13When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 14My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 15I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17Configure and use the Scan Key Tool (Linux)
- 18Do I need a telephone line to send and receive faxes with my Brother machine?
- 19The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 22When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 23I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 24What is Distinctive Ring and how do I program it?
- 25I'm using Macintosh. What is the PreScan option used for?
- 26I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29Pre-Required Procedures (Linux)
- 30"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 33How do I load 10 x 15 Glossy paper into my machine?
- 34I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 37When I print, the pages are smudged with ink. What should I do?
- 38The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 39When scanning a document to be copied or faxed, the message "OUT OF MEMORY" appears on the display. What can I do?
- 40The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 41I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43Configure and use PC-FAX (CUPS) (Linux)
- 44Configure the Scan to Email Feature (Linux)
- 45I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 46Paper size settings are unavailable when I print from OpenOffice (Linux)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49Important points for specifying the scan area (Linux)
- 50I cannot save a file downloaded from the Brother support website (For Windows)