FAQs & Troubleshooting
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282 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Cannot print after a Windows 10 update (June 2020)
- 3Where is the USB port on the machine?
- 4Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 5How do I know which side up my photo paper should be in the tray?
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7Can I use voice mail on the same line as my Brother machine?
- 8The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 9The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 10When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 11How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 12I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 13A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 20I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 21What is the BRAdmin Professional software used for?
- 22I'm using Macintosh. What is the PreScan option used for?
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 25The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 26I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Open the Control Panel (For Windows)
- 29How to identify your Operating System (OS).
- 30The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 31I am sharing my Brother machine. I can print but cannot scan.
- 32My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 33How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 34Can I print using only the black ink cartridge when the Color cartridges have run out?
- 35Which E-mail packages are compatible with ControlCenter3?
- 36Can third party ink be used to refill the ink cartridges?
- 37When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 38When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 39When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 40How do I print the received faxes that are stored in memory? (Fax Storage)
- 41Uninstall the drivers. (Mac OS X 10.5)
- 42Why doesn't the machine answer when receiving a call?
- 43I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 44I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47What driver package format is supported by my Linux distribution?
- 48Check the firmware version.
- 49Can I print from or scan to Android™ Smartphone?
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)