FAQs & Troubleshooting
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125 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3How to identify your Operating System (OS).
- 4The printer status is Offline or Paused.
- 5When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Delete print jobs from the print queue.
- 8Change the printer driver settings (Windows/macOS)
- 9Functions supported in the Windows 7 built-in drivers
- 10Verify if the Brother machine has a dial tone
- 11I cannot scan via USB. (Mac OS X)
- 12Can I print using only the black ink cartridge when the Color cartridges have run out?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 15I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 16Why doesn't the machine answer when receiving a call?
- 17How can I print envelopes?
- 18Do I need a telephone line to send and receive faxes with my Brother machine?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Uninstall the drivers. (Mac OS X 10.5)
- 21Where can I find the serial number for my unit?
- 22I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 23When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 24Cannot print after a Windows 10 update (June 2020)
- 25Open the Control Panel (For Windows)
- 26The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 29I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31Is my Brother machine compatible with third party print servers?
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33Scan a document in Windows 8 and Windows 10.
- 34When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 35I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 36I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 37What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 38What is the "Station ID" and how do I set it?
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40How can I configure Windows® XP to send faxes?
- 41I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 42I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 43I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 44I'm using Macintosh®. What are the settings in the Scanner window used for?
- 45Windows 10 Support Information
- 46How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 47A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 48The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 49I cannot print from my computer via USB.
- 50Windows 7 Support Information