FAQs & Troubleshooting
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143 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 3I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 7The printer status is Offline or Paused.
- 8When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 9How can I configure Windows® XP to send faxes?
- 10I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 14When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 15My FAX/MFC will not Dial. Why?
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18How can I print envelopes?
- 19When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 20Is there any way to reduce Ink consumption?
- 21I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23Do I need a telephone line to send and receive faxes with my Brother machine?
- 24I cannot print from my computer via USB.
- 25Is my Brother machine compatible with third party print servers?
- 26The keys on the control panel do not respond.
- 27Clear the paper jam or printer jam.
- 28Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 29My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 30What is Distinctive Ring and how do I program it?
- 31When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 34I'm using Windows®. Print speed is too slow. What can I do?
- 35I'm using Macintosh®. What are the settings in the Scanner window used for?
- 36Cannot print after a Windows 10 update (June 2020)
- 37I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 38How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 39The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41I am experiencing problems sending a fax, what can I do?
- 42How do I replace the Ink Cartridge?
- 43I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 44Delete print jobs from the print queue.
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46How to identify your Operating System (OS).
- 47A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 49Change the printer driver settings (Windows/macOS)
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)