FAQs & Troubleshooting
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MFC-5100C
143 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
3.
Can I print from and scan to iPhone, iPod touch and iPad?
4.
How can I print envelopes?
5.
Why doesn't my Brother machine have a dial tone?
6.
I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
7.
I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
8.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
9.
I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
10.
How do I clean the Scanner to improve the copy or fax quality?
11.
Delete print jobs from the print queue.
12.
How to identify your Operating System (OS).
13.
Scan a document from the Windows Vista Photo Gallery
14.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
15.
I'm using Macintosh®. What are the settings in the Scanner window used for?
16.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
17.
Do I need a telephone line to send and receive faxes with my Brother machine?
18.
I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
19.
The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
20.
Change the printer driver settings (Windows/macOS)
21.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
22.
Can I print using only the black ink cartridge when the Color cartridges have run out?
23.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
24.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
25.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
26.
What is Distinctive Ring and how do I program it?
27.
I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
28.
How can I improve poor print quality?
29.
How do I replace the Ink Cartridge?
30.
Why doesn't the machine answer when receiving a call?