FAQs & Troubleshooting
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214 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The printer status is Offline or Paused.
- 3When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I updated the Web BRAdmin and cannot enable the logging function.
- 6When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Does NC-2200w work with Windows Vista?
- 9I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 11The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 12Cannot print after a Windows 10 update (June 2020)
- 13When I print images, the quality is not good (Linux)
- 14Print command (LPR) (Linux)
- 15I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 16Delete print jobs from the print queue.
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 22I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 23Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 24When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 25I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 26Uninstall the drivers. (Mac OS X 10.5)
- 27Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 28I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 29Can I confirm that the FAX was sent correctly?
- 30I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 33I'm using Macintosh®. What are the settings in the Scanner window used for?
- 34Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 35Configure and use PC-FAX (CUPS) (Linux)
- 36Scan using XSane or GIMP (Linux)
- 37I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39Command List of brscan. (Linux)
- 40Uninstall the scanner driver. (Linux)
- 41I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 42I want to print using CUPS while keeping SELinux enabled. (Linux)
- 43Uninstall printer drivers (Linux)
- 44Windows 10 Support Information
- 45How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 48What is the Network Shared printing?
- 49Do I need a telephone line to send and receive faxes with my Brother machine?
- 50I cannot print from my computer via USB.