FAQs & Troubleshooting
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227 Results
- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 5Does NC-2200w work with Windows Vista?
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 9I want to print using CUPS while keeping SELinux enabled. (Linux)
- 10Delete print jobs from the print queue.
- 11How to identify your Operating System (OS).
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13How do I factory reset the print server?
- 14Windows 10 Support Information
- 15Can I print from or scan to Android™ Smartphone?
- 16The keys on the control panel do not respond.
- 17"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 18I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 19Configure and use PC-FAX (CUPS) (Linux)
- 20I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 21How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 22I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 23To install the printer driver easily using a tool. (Linux)
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Open the Control Panel (For Windows)
- 26I cannot print from my computer via USB.
- 27Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28Functions supported in the Windows 7 built-in drivers
- 29I cannot scan via USB. (Mac OS X)
- 30Can I print using only the black ink cartridge when the Color cartridges have run out?
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 33I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 34I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 35When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 36When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38What is Distinctive Ring and how do I program it?
- 39I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 40Why are my sent faxes always received with a black vertical line down the page?
- 41Can I reduce the size of a received fax on this machine?
- 42When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 43I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 44Why can't I print when an ink cartridge is empty?
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49The driver installation finished successfully but I cannot print. (Linux)
- 50Command List of brscan. (Linux)