FAQs & Troubleshooting
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MFC-3820CN
227 Results
1.
Pre-Required Procedures (Linux)
2.
Why doesn't the machine answer when receiving a call?
3.
Does NC-2200w work with Windows Vista?
4.
I cannot save a file downloaded from the Brother support website (For Windows)
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
6.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
7.
Cannot print after a Windows 10 update (June 2020)
8.
Download a file from the "Downloads" section and save it to Windows 8 computer.
9.
I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
10.
I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
11.
How to identify your Operating System (OS).
12.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
13.
Discover the MAC address of the Brother network card
14.
Change the printer driver settings (Windows/macOS)
15.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
16.
I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
17.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
18.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
19.
Can I print from and scan to iPhone, iPod touch and iPad?
20.
I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
21.
Uninstall printer drivers (Linux)
22.
Open the Control Panel (For Windows)
23.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
24.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
25.
I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
26.
Can I reduce the size of a received fax on this machine?
27.
When trying to print from Mac OS® X the print queue is stopped.
28.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
29.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
30.
Scan using XSane or GIMP (Linux)