FAQs & Troubleshooting
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172 Results
- 1I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 3I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Configure and use the Scan Key Tool (Linux)
- 7Cannot print after a Windows 10 update (June 2020)
- 8Functions supported in the Windows 7 built-in drivers
- 9My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11Can I print using only the black ink cartridge when the Color cartridges have run out?
- 12The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 13Configure and use PC-FAX (CUPS) (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15When I print images, the quality is not good (Linux)
- 16Print command (LPR) (Linux)
- 17When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 18Important points for specifying the scan area (Linux)
- 19I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 20Pre-Required Procedures (Linux)
- 21Windows 10 Support Information
- 22Open the Control Panel (For Windows)
- 23What is the Network Shared printing?
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 27Windows 7 Support Information
- 28When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30Clear the paper jam or printer jam.
- 31"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 34Where is the full User's Guide? I can't find enough information in the paper manual.
- 35I cannot install the driver when using the Driver Install Tool. (Linux)
- 36Scan using XSane or GIMP (Linux)
- 37I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 38I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 39The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 40I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 44I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 45I cannot scan when using SELinux (Security-Enhanced Linux)
- 46Command List of brscan. (Linux)
- 47Configure scan settings without administrator privileges (Linux)
- 48I am unable to print from a client PC to a printer on a print server. (Linux)
- 49Send a fax using PC-FAX with LPD/LPRng (Linux)
- 50Firewall port requirements of the Scan Key Tool (Linux)