FAQs & Troubleshooting
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228 Results
- 1Pre-Required Procedures (Linux)
- 2Can I program my Brother machine to forward the faxes I receive to another location?
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4How do I clear Machine Error 46?
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7The downloaded driver's name is different from my machine's name. (Linux)
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 10The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 13Scan and save a document in PDF format (Scan to File)
- 14One or more of my colors are not printing (blank). What can I do?
- 15What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 16Can I confirm that the FAX was sent correctly?
- 17I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 19I cannot print from my computer via USB.
- 20Scan a document using "Scanner and Camera Wizard" in Windows XP
- 21Scan a document from a Windows XP application
- 22I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24Uninstall Scan-key-tool. (Linux)
- 25I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 26Send a fax using PC-FAX with LPD/LPRng (Linux)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29Change the printer driver settings (Windows/macOS)
- 30The printer status is Offline or Paused.
- 31The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 32I can receive a fax, but cannot receive a telephone call.
- 33I cannot scan via USB. (Mac OS X)
- 34When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36I cannot pull the paper tray out of my machine. What can I do?
- 37I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 38Can I print using only the black ink cartridge when the Color cartridges have run out?
- 39When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 40I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 41When I install the drivers, Norton AntiVirus displays the Security Alert that the medium risk application "DPInst.exe" is attempting to connect to a DNS server.
- 42I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 45When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 46How do I print the received faxes that are stored in memory? (Fax Storage)
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48What is Multi-Function Link Pro Suite?
- 49Why can't I print when an ink cartridge is empty?
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?