FAQs & Troubleshooting
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123 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 5My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 6The printer status is Offline or Paused.
- 7How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 8The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 9Do I need a telephone line to send and receive faxes with my Brother machine?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 13Scan a document using "Scanner and Camera Wizard" in Windows XP
- 14When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16What is Distinctive Ring and how do I program it?
- 17What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 18Why doesn't the machine answer when receiving a call?
- 19My FAX/MFC will not Dial. Why?
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21I'm using Macintosh. What is the PreScan option used for?
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 24In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 25How do I clear the message "MFC is Busy" or "Connect Failure"?
- 26I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Delete print jobs from the print queue.
- 29Open the Control Panel (For Windows)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31How to identify your Operating System (OS).
- 32Change the printer driver settings (Windows/macOS)
- 33Functions supported in the Windows 7 built-in drivers
- 34I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 35Scan a document in Windows 8 and Windows 10.
- 36Scan a document from a Windows XP application
- 37I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 38I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 39Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 40I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 41Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 42I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 43How can I improve poor print quality?
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 46I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 47I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 48I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 49Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 50I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)