FAQs & Troubleshooting
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144 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 3The printer status is Offline or Paused.
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 6Change the printer driver settings (Windows/macOS)
- 7Can I print using only the black ink cartridge when the Color cartridges have run out?
- 8Why doesn't the machine answer when receiving a call?
- 9I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 10My FAX/MFC will not Dial. Why?
- 11What does "COMM.ERROR" on the LCD display mean?
- 12I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14I can receive a fax, but cannot receive a telephone call.
- 15Scan a document from a Windows Vista application
- 16Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 17How do I program the date and time?
- 18How can I improve poor print quality?
- 19How to identify your Operating System (OS).
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21How do I clear a Machine Error 41, ME41 from the display?
- 22When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 23I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 24I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 25How can I clear the "CHECK CARTRIDGE" error message?
- 26How do I clear the "Awaiting Redial" message?
- 27What does "MACHINE ERROR XX" mean?
- 28What is the "Station ID" and how do I set it?
- 29I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 30I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 31I'm using Macintosh. What is the PreScan option used for?
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 34Can I print from or scan to Android™ Smartphone?
- 35Windows 7 Support Information
- 36Is my Brother machine compatible with third party print servers?
- 37Verify if the Brother machine has a dial tone
- 38How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 39How can I clear the "INK EMPTY" message?
- 40How do I know which receive mode to select?
- 41When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 42"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 43How can I configure Windows® XP to send faxes?
- 44Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 45I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Delete print jobs from the print queue.
- 48Do I need a telephone line to send and receive faxes with my Brother machine?
- 49I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 50How do I clear the message "MFC is Busy" or "Connect Failure"?