FAQs & Troubleshooting
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MFC-3100C
144 Results
1.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
Can I print from or scan to Android™ Smartphone?
4.
Functions supported in the Windows 7 built-in drivers
5.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
6.
Can I confirm that the FAX was sent correctly?
7.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
8.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
9.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
10.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
11.
Why can't I print when an ink cartridge is empty?
12.
How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
13.
Delete print jobs from the print queue.
14.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
15.
Change the printer driver settings (Windows/macOS)
16.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
17.
When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
18.
Scan an image and insert it in a Windows XP application
19.
What is Distinctive Ring and how do I program it?
20.
Can I reduce the size of a received fax on this machine?
21.
I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
22.
I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
23.
Scan a document using "Scanner and Camera Wizard" in Windows XP
24.
Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
25.
Clear the paper jam or printer jam.
26.
I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
27.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
28.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
29.
I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
30.
Can I print using only the black ink cartridge when the Color cartridges have run out?