FAQs & Troubleshooting
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132 Results
- 1The printer status is Offline or Paused.
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3"JAM B" error appears on the LCD. What should I do?
- 4What can happen if the wrong paper is used in your machine.
- 5When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 6How do I install the Duplex Unit?
- 7What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9How to identify your Operating System (OS).
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Change the printer driver settings (Windows/macOS)
- 13"JAM E" error appears on the LCD. What should I do?
- 14How can I print envelopes?
- 15How can I activate/deactivate the Toner Save Mode?
- 16The printed letters are slanted, positioned incorrectly.
- 17All print jobs are aborted and nothing is printed. (Linux)
- 18Delete print jobs from the print queue.
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Open the Control Panel (For Windows)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 25The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 26What is a "Generic PCL Driver"?
- 27Can I print from DOS applications?
- 28"JAM A1 to A4" error appears on the LCD. What should I do?
- 29What is the printable area per page?
- 30I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 31How do I install additional memory?
- 32My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 33The driver installation finished successfully but I cannot print. (Linux)
- 34To install the printer driver easily using a tool. (Linux)
- 35Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 36I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 37Change the language displayed on my Brother machine's LCD.
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39Cannot print after a Windows 10 update (June 2020)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 43Windows 10 Support Information
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45The paper is skewed when it's printed.
- 46I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 47I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49"JAM D" error appears on the LCD. What should I do?
- 50"JAM C" error appears on the LCD. What should I do?