FAQs & Troubleshooting
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132 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2How can I print envelopes?
- 3How to identify your Operating System (OS).
- 4How do I replace the Fuser Unit & Transfer Roll Cartridge?
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6What is the life of the consumables?
- 7How do I install the Optional Tray Unit?
- 8The printer status is Offline or Paused.
- 9Change the language displayed on my Brother machine's LCD.
- 10How do I clear paper jams?
- 11Output sheets are completely black.
- 12What driver package format is supported by my Linux distribution?
- 13Cannot print after a Windows 10 update (June 2020)
- 14The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 15Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 16I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 19Can I print from or scan to Android™ Smartphone?
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21Change the printer driver settings (Windows/macOS)
- 22When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 23I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 24Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26"JAM E" error appears on the LCD. What should I do?
- 27"JAM C" error appears on the LCD. What should I do?
- 28"JAM B" error appears on the LCD. What should I do?
- 29The printer has power problems. What should I do?
- 30I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 31Can I buy any MICR toner?
- 32How can I activate/deactivate the Toner Save Mode?
- 33The paper is creased.
- 34Shadows appear around areas of dense black printing.
- 35I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 36I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 37I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 38What is the difference between the toner cartridge and the drum unit?
- 39I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 40I cannot print from my computer via USB.
- 41Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 42I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 43I cannot use the "Modules Update" button on Web BRAdmin.
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45How do I replace the Feed Roller?
- 46How do I lock the control panel settings?
- 47How can I know how many pages the printer has printed?
- 48Uninstall the printer drivers (For Windows)
- 49Replace the toner cartridge.
- 50Vertical blanks appear.