FAQs & Troubleshooting
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132 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3Change the printer driver settings (Windows/macOS)
- 4Can I use non-Brother or third party supplies with the Brother machine?
- 5What can happen if the wrong paper is used in your machine.
- 6How can I activate/deactivate the Toner Save Mode?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8What driver package format is supported by my Linux distribution?
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 12The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 13"JAM D" error appears on the LCD. What should I do?
- 14How do I install the CompactFlash Card?
- 15Change the language displayed on my Brother machine's LCD.
- 16What is the recommended paper?
- 17When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 18The downloaded driver's name is different from my machine's name. (Linux)
- 19Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 20Windows 10 Support Information
- 21Delete print jobs from the print queue.
- 22What is the Network Shared printing?
- 23I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 24How do I install the Duplex Unit?
- 25Uninstall the printer drivers (For Windows)
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 28I cannot print from my computer via network. (For Windows)
- 29The printer status is Offline or Paused.
- 30I updated the Web BRAdmin and cannot enable the logging function.
- 31Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 32The driver installation finished successfully but I cannot print. (Linux)
- 33I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 34Pre-Required Procedures (Linux)
- 35What is the difference between the toner cartridge and the drum unit?
- 36How to identify your Operating System (OS).
- 37I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39I cannot print from my computer via USB.
- 40I cannot print from my computer via network. (For Macintosh)
- 41Windows 7 Support Information
- 42What is a "Generic PCL Driver"?
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 46"JAM E" error appears on the LCD. What should I do?
- 47"JAM C" error appears on the LCD. What should I do?
- 48"JAM B" error appears on the LCD. What should I do?
- 49"JAM A1 to A4" error appears on the LCD. What should I do?
- 50How do I replace the Feed Roller?
