FAQs & Troubleshooting
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- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The printer status is Offline or Paused.
- 3Does NC-2200w work with Windows Vista?
- 4"JAM DUPLEX" error appears on the LCD.
- 5Printouts have a curl or wave.
- 6Can I use non-Brother or third party supplies with the Brother machine?
- 7What is the BRAdmin Professional software used for?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 11Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 12How do I factory reset the print server?
- 13I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 14How do I install additional memory?
- 15I cannot install the driver when using the Driver Install Tool. (Linux)
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Open the Control Panel (For Windows)
- 18In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 19I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 20Cannot print after a Windows 10 update (June 2020)
- 21I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 22I am unable to print from a client PC to a printer on a print server. (Linux)
- 23I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25How to identify your Operating System (OS).
- 26The paper is skewed when it's printed.
- 27When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 28I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 29What is a "Generic PCL Driver"?
- 30When I select 2 sheets in Excel and try to print in 2-sided(Duplex) mode, I cannot. Why?
- 31When I print from Outlook Express, blue text is faint. Is there anyway to improve this?
- 32What kind of paper can I use?
- 33"JAM REAR" error appears on the LCD. What should I do?
- 34What kind of memory can I use?
- 35When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 36What is UPnP and SSDP?
- 37Printouts have wrinkles or creases.
- 38Can I print from DOS applications?
- 39Printouts are faint.
- 40I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 41Use the "Booklet Printing" feature.
- 42What is the printable area per page?
- 43What is the recommended paper?
- 44How can I activate/deactivate the Toner Save Mode?
- 45Paper size settings are unavailable when I print from OpenOffice (Linux)
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49Print command (LPR) (Linux)
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)