FAQs & Troubleshooting
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139 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 2Cannot print after a Windows 10 update (June 2020)
- 3The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5What is UPnP and SSDP?
- 6What is the best printer driver to use-the PCL or BR-Script driver?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10I cannot print from my computer via network. (For Macintosh)
- 11Functions supported in the Windows 7 built-in drivers
- 12All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 13Printouts have a curl or wave.
- 14What can happen if the wrong paper is used in your machine.
- 15What are the expected yields of the consumables?
- 16How do I factory reset the print server?
- 17What is the printable area per page?
- 18How do I install additional memory?
- 19I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21I cannot install the driver when using the Driver Install Tool. (Linux)
- 22Windows 10 Support Information
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25What is the Network Shared printing?
- 26Can I print from or scan to Android™ Smartphone?
- 27I cannot print from my computer via USB.
- 28Change the printer driver settings (Windows/macOS)
- 29The paper is skewed when it's printed.
- 30I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 31What is a "Generic PCL Driver"?
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 34Printouts (envelopes) have creases.
- 35Printouts have wrinkles or creases.
- 36Can I print from DOS applications?
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38Can I print using the IPP protocol on Windows XP?
- 39What is the BRAdmin Professional software used for?
- 40How do I clear paper jams?
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43When printing with monochrome laser printer, the print position shifts. (Linux)
- 44Uninstall printer drivers (Linux)
- 45Pre-Required Procedures (Linux)
- 46Open the Control Panel (For Windows)
- 47What is the difference between the toner cartridge and the drum unit?
- 48Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 49There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 50I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.