FAQs & Troubleshooting
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144 Results
- 1"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Does the optional lower tray unit handle legal size paper?
- 4"JAM C" error appears on the LCD. What should I do?
- 5The printer status is Offline or Paused.
- 6"JAM D" error appears on the LCD. What should I do?
- 7What kind of paper can I use?
- 8"JAM B" error appears on the LCD. What should I do?
- 9What is the life of the consumables?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11How do I replace the OPC belt cartridge?
- 12"JAM E" error appears on the LCD. What should I do?
- 13What is the printable area per page?
- 14Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 15Replace the toner cartridge.
- 16My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19How do I clear error Stacker Full?
- 20Uninstall the drivers. (Mac OS X 10.5)
- 21Can I print from DOS applications?
- 22Change the language displayed on my Brother machine's LCD.
- 23Dirty spots are printed.
- 24How can I clean the inside of the printer?
- 25Paper size settings are unavailable when I print from OpenOffice (Linux)
- 26I cannot print from my computer via USB.
- 27The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 28Why does my Brother machine make a clunking noise when powered on or printing?
- 29White streaks or lines appears down the page.
- 30Lines appears across the page.
- 31How do I factory reset the print server?
- 32White spots appear.
- 33The driver installation finished successfully but I cannot print. (Linux)
- 34Print command (LPR) (Linux)
- 35I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 36Uninstall printer drivers (Linux)
- 37What is the Network Shared printing?
- 38I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 39I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 40Printouts have toner specks.
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 42What driver package format is supported by my Linux distribution?
- 43Cannot print after a Windows 10 update (June 2020)
- 44I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 45Windows 10 Support Information
- 46Delete print jobs from the print queue.
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48What is the difference between the toner cartridge and the drum unit?
- 49How to identify your Operating System (OS).
- 50I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)