FAQs & Troubleshooting
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214 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2What is Brother iPrint&Scan?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4JAM REAR
- 5Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8JAM INSIDE
- 9JAM TRAY 1
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Can I print from or scan to Android™ Smartphone?
- 13The printer status is Offline or Paused.
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 15JAM DUPLEX
- 16REPLACE DRUM
- 17The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 18Change the printer driver settings (Windows/macOS)
- 19PRINT OVERRUN
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Use the Universal Printer Driver for PCL
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25FUSER ERROR
- 26Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 27SERVICE CALL
- 28REPLACE TONER
- 29Turn the Toner Save Mode on or off.
- 30Delete print jobs from the print queue.
- 31TONER ENDED
- 32NO TONER
- 33NO PAPER T1
- 34Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 35Curled
- 36The printer prints unexpectedly or it prints garbage data.
- 37DRUM END SOON
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39What is the recommended paper?
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41What driver package format is supported by my Linux distribution?
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Print a web page from iPrint&Scan when using an Android™ mobile device.
- 47Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 48Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 49How to identify your Operating System (OS).
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.