FAQs & Troubleshooting
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170 Results
- 1I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4Document Jam
- 5Can I reduce the size of a received fax on this machine?
- 6How do I load legal size paper in the paper tray?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Change the printer driver settings (Windows/macOS)
- 9What are the recommended specifications for the paper I should use on my product?
- 10What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 11What can happen if the wrong paper is used in your machine.
- 12Paper size settings are unavailable when I print from OpenOffice (Linux)
- 13Send a fax using PC-FAX with LPD/LPRng (Linux)
- 14"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 15The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 16I cannot print from my computer via USB.
- 17Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 18When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 19How can I change the print resolution?
- 20How do I clean white or black spots on printed documents?
- 21I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 22Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 23When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 24My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 25My Brother machine has no power.
- 26Replace the drum unit.
- 27Uninstall the drivers (Windows)
- 28My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 29Pre-Required Procedures (Linux)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 32Can I print from or scan to Android™ Smartphone?
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 35"Paper Jam Rear" error appears on the LCD. What should I do?
- 36Where can I find the serial number for my unit?
- 37Why doesn't the machine answer when receiving a call?
- 38Can I confirm that the FAX was sent correctly?
- 39I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 40Where is the full User's Guide? I can't find enough information in the paper manual.
- 41I want to print using CUPS while keeping SELinux enabled. (Linux)
- 42Windows 10 Support Information
- 43I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 44Verify if the Brother machine has a dial tone
- 45In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 46How can I improve poor print quality ?
- 47When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49Large characters are printed incorrectly. (Linux)
- 50I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)