FAQs & Troubleshooting
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171 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 2When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 3What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 4Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 5How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 6How can I improve poor print quality ?
- 7How to identify your Operating System (OS).
- 8Can I print from or scan to Android™ Smartphone?
- 9How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 10"Paper Jam Rear" error appears on the LCD. What should I do?
- 11Document Jam
- 12Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 13When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 14I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 15Do I need a telephone line to send and receive faxes with my Brother machine?
- 16What driver package format is supported by my Linux distribution?
- 17Large characters are printed incorrectly. (Linux)
- 18Delete print jobs from the print queue.
- 19I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 20I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 21My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 22The paper is skewed when it's printed.
- 23The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 24How do I send (broadcast) a fax to more than one number?
- 25How do I clean white or black spots on printed documents?
- 26Printing on thick paper or transparencies.
- 27Why doesn't the machine answer when receiving a call?
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 32What is the difference between the toner cartridge and the drum unit?
- 33A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 34Send a fax
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36Verify if the Brother machine has a dial tone
- 37How do I clean the corona wire?
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39I cannot install the driver when using the Driver Install Tool. (Linux)
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Print command (cupswrapper) (Linux)
- 42"Offline" appears on the Status Monitor.
- 43Stop my Brother machine from automatically redialing a busy number.
- 44Can I set my Brother machine to forward the faxes I receive to another location?
- 45What are the recommended specifications for the paper I should use on my product?
- 46When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 47I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49How do I clear vertical lines or streaks that appear in the copies I made?
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)