FAQs & Troubleshooting
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170 Results
- 51In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 52When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 53Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 54Uninstall the drivers (Windows)
- 55I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 56Configure and use PC-FAX (CUPS) (Linux)
- 57Print command (LPR) (Linux)
- 58When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 59To install the printer driver easily using a tool. (Linux)
- 60I want to print using CUPS while keeping SELinux enabled. (Linux)
- 61Windows 10 Support Information
- 62Change the quality of the faxes I send (Fax Resolution).
- 63I can receive a fax, but cannot receive a telephone call.
- 64How do I load legal size paper in the paper tray?
- 65Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 66How can I program my Brother machine's electronic cover page?
- 67How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 68How do I clean white or black spots on printed documents?
- 69When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 70Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 71Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 72I am experiencing problems sending a fax, what can I do?
- 73Can I confirm that the FAX was sent correctly?
- 74Paper size settings are unavailable when I print from OpenOffice (Linux)
- 75Print command (cupswrapper) (Linux)
- 76I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 77I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 78When printing with monochrome laser printer, the print position shifts. (Linux)
- 79Uninstall printer drivers (Linux)
- 80The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 81When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 82I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 83Uninstall the drivers. (Mac OS X 10.5)
- 84My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 85All print jobs are aborted and nothing is printed. (Linux)
- 86I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 87I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 88When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 89How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 90"Paper Jam Tray" error appears on the LCD. What should I do?
- 91When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 92After I installed Sun JavaVM, some applications will not work correctly.
- 93How do I clean the corona wire?
- 94How do I know which receive mode to select?
- 95What is Distinctive Ring and how do I program it?
- 96My FAX/MFC will not Dial. Why?
- 97What can happen if the wrong paper is used in your machine.
- 98The downloaded driver's name is different from my machine's name. (Linux)
- 99I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 100Can I use my Brother printer with a 64 bit Linux distribution? (Linux)