FAQs & Troubleshooting
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49 Results
- 1Use the Output Guide
- 2Load Standard Size Document
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Calibrate Your Brother Machine
- 6How to identify your Operating System (OS).
- 7Document Jam
- 8Update the Driver or Firmware for your Brother machine
- 9I do not have or lost the black and white calibration sheet.
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11Uninstall the drivers. (macOS 13 or greater)
- 12Uninstall the Brother Software and Drivers (Windows)
- 13(Video) Clean the Scanner and Rollers
- 14Where can I download Brother iPrint&Scan application for Mac?
- 15Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 16Scanning and Other Problems
- 17Set Up the Brother Machine Using Remote Setup (Mac)
- 18Clean the Scanner and Rollers
- 19Open the Control Panel (For Windows)
- 20Acceptable Documents
- 21Uninstall the drivers. (macOS 10.14 - macOS 12)
- 22Scan using XSane or GIMP (Linux)
- 23Set Up the Brother Machine Using Remote Setup (Windows)
- 24I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Configure the Scan to Email Feature (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28Change the brscan5 scan settings using XSane (Linux)
- 29When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 30(Video) Calibrate Your Brother Machine
- 31Command List of brscan. (Linux)
- 32Delete a network scanner entry. (Linux)
- 33Important points for specifying the scan area (Linux)
- 34Uninstall the scanner driver. (Linux)
- 35Uninstall Scan-key-tool. (Linux)
- 36What is Remote Setup?
- 37Install your Brother machine's software from Full Driver Package. (Windows)
- 38Change the General Settings Using Remote Setup
- 39Load Non-standard Size Document
- 40Load a Plastic Card
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Scan a document longer than 37.5 cm (14.76 inches).
- 43Check the firmware version.
- 44Load Documents
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Printing/ Scanning with a mobile device
- 47Reset Your Brother Machine
- 48Check the Serial Number
- 49Error and Maintenance Indications