FAQs & Troubleshooting
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51 Results
- 1Scanning and Other Problems
- 2Load Non-standard Size Document
- 3Calibrate Your Brother Machine
- 4Document Jam
- 5Reset Your Brother Machine
- 6Use the Output Guide
- 7Clean the Scanner and Rollers
- 8The scanning speed is slow when scanning from my machine. (Windows)
- 9(Video) Clean the Scanner and Rollers
- 10Delete a network scanner entry. (Linux)
- 11Check the firmware version.
- 12I do not have or lost the black and white calibration sheet.
- 13Acceptable Documents
- 14How to identify your Operating System (OS).
- 15Check the Serial Number
- 16What is Power PDF?
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Configure the Scan to Email Feature (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22Scan using XSane or GIMP (Linux)
- 23Change the brscan5 scan settings using XSane (Linux)
- 24When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 25(Video) Calibrate Your Brother Machine
- 26Where can I download Brother iPrint&Scan application for Mac?
- 27Command List of brscan. (Linux)
- 28Important points for specifying the scan area (Linux)
- 29Uninstall the scanner driver. (Linux)
- 30Uninstall Scan-key-tool. (Linux)
- 31What is Remote Setup?
- 32Install your Brother machine's software from Full Driver Package. (Windows)
- 33Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 34Update the Driver or Firmware for your Brother machine
- 35Change the General Settings Using Remote Setup
- 36Set Up the Brother Machine Using Remote Setup (Mac)
- 37Set Up the Brother Machine Using Remote Setup (Windows)
- 38Load a Plastic Card
- 39Load Standard Size Document
- 40I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Scan a document longer than 37.5 cm (14.76 inches).
- 43The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 44Load Documents
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Open the Control Panel (For Windows)
- 47Printing/ Scanning with a mobile device
- 48Uninstall the drivers. (macOS 13 or greater)
- 49Uninstall the drivers. (macOS 10.14 - macOS 12)
- 50Error and Maintenance Indications
